FAQ's

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If so, please submit them in the form below so that we can both answer your question and post the Q&A for others to see.

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FAQS Submission Form



    • Do you take special requests for specific items or designs?

    • What is the turnaround time when I add the RUSH ITEM to my order?

    • Do you offer expedited shipping in addition to the Rush option?

    • What is your shipping policy?

    • What are your shipping rates?

    • What if I submit my order and then change my mind? How long do I have to change or cancel my order?

    • What if I'm not happy with an item I receive?

    • What is your return policy?

    • What is the difference between embroidery and applique?


    Do you take special requests for specific items or designs? top

    Yes, yes, yes!! Custom design is the name of this game! Please let us know if you are looking for a particular item, font, fabric, or color that you do not see listed. We will be more than happy to work with you on special requests. Please email us at CustomerService@LayneJames.com.

    What is the turnaround time when I add the RUSH ITEM to my order? top

    The RUSH ITEM listing is for a 5-7 DAY TURNAROUND TIME - not including shipping time - on an item (granted your item is in stock).

    Do you offer expedited shipping in addition to the Rush option? top

    When you add the RUSH ITEM to your order, please specify exactly when you need the item so that we may plan and ship accordingly. Depending on when your item is needed, we may contact you to discuss shipping methods and potential expedited shipping costs. If it is agreed that expedited shipping costs need to be applied, those charges will be billed to you separately.

    What is your shipping policy? top

    All items are shipped via USPS Priority Mail, depending on weight. Tracking is included in your shipping cost at no additional cost. Insurance will be automatically added for no additional fee on orders over $50. Please understand that we are no longer responsible for your package once it is in the hands of the USPS.

    What are your shipping rates? top

    All orders are shipped via USPS Priority Mail. The initial shipping rate is $6.00 and increases by $.50 per item up to $8. Shipping will never be more than $8 total, unless expedited shipping is requested.

    Orders over $100 ship for free.

    What if I submit my order and then change my mind? How long do I have to change or cancel my order? top

    Orders my be cancelled within 24 hours of order placement, provided the item has not been completed. You must send an email to CustomerService@LayneJames.com with your Order Number. Once these steps are completed, your payment will be immediately refunded.

    What if I'm not happy with an item I receive? top

    Each item is personalized especially for you, so please be certain of your font/design/color selections. We are more than happy to provide a mock-up of your personalization choices prior to order placement, if necessary. Contact us at CustomerService@LayneJames.com to request a mock-up.
    Of course, we do want each customer to be completely satisfied with their purchase, so please contact us immediately if there is any hesitation.

    What is your return policy? top

    Customized items are non-returnable, unless we make a mistake with the personalization. Please contact us upon receipt of your order if there is a problem.

    Returns are accepted on non-customized items within 3 days of receipt. You must email us at CustomerService@LayneJames.com for return instructions prior to mailing your return. Items must be in unused, original condition for the return to be accepted. Shipping costs are non-refundable.

    What is the difference between embroidery and applique? top

    Embroidery is any design (picture) or wording using only thread. Monograms (3 letters) are classified as embroidery, as are any other personalization such as names, initials, etc. Our collection of mini designs are embroidery designs, not applique.

    Applique is a design (picture) or wording created by using thread and the additional of fabric. Our appliques are not iron on; they are created piece-by-piece, just for you, on a commercial grade, multi-needle embroidery machine.

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